Refund & Cancellation Policy

This policy covers Gecko software plans only. It does not cover purchases shoppers make from merchants — see section 8.

Gecko Build is free ($0). There is nothing to cancel or refund.

Gecko Basic is $49 per month plus a 1% Gecko Checkout transaction fee on qualifying successfully verified payment volume. Gecko Pro is $97 per month with 0% Gecko transaction fees. Paid plans renew monthly until cancelled.

Paid plans will be billed by Paddle as Merchant of Record. Online purchase is not live yet; when it is, Paddle's buyer terms will also apply.

You may cancel any paid plan at any time. Your access stays active until the end of the current paid billing period, and the subscription then does not renew.

We generally do not give prorated refunds for partial billing periods. Exceptions: incorrect billing, where the law requires a refund, or another refund expressly approved by Gecko or Paddle.

The Basic 1% Gecko fee applies only to qualifying successfully verified payment volume. Failed, declined, test and demo payments are not included. If you believe a fee was calculated incorrectly, contact us.

If you think you were charged in error, email support@geckocheckout.com with your account email and details. We'll investigate and correct genuine errors.

Shoppers who bought from a merchant using a Gecko checkout should contact that merchant. Merchants handle their own customer refunds through their payment provider, such as Whop.